Foreign Language Detection
Regional Policy/Rule Translation
Catch critical problems by receiving notifications when users are communicating in unauthorized languages.
Allow users to communicate in multiple languages by incorporating fully translated policies.
Detect the use of any foreign language to remain in compliance.
Sales teams will be more effective with the ability to communicate in the same language as clients.
Target the detection of specific languages to get more accurate hits.
Expand the global reach of your business by allowing more languages.
Better equip your business to handle the evolving workplace and the trend of users working remotely.
Policy/rule translation includes regional dialect and slang to get more accurate hits.
The Foreign Language Detection policy/rule depends on rules that are present in every language, regardless of origin. Adverbs, prepositions, interrogative/personal pronouns, and articles must be present for the communication to be understood by the person receiving it. In English, this would be similar to capturing any communication containing words like “the, and, in, at, of, it, he, she, we, I, who, what, why, how” etc. The Foreign Language Detection policy/rule looks for the linguistic equivalent of these in multiple languages (see our Policy Catalog for a full list of languages).
TC’s Foreign Language Detection policy/rule then takes the additional step of looking for these words being used in context with each other. Once a match is found, the policy/rule moves on to a list of negative indicators. This is a list of interrogative and personal pronouns, prepositions, and articles. This is done in order to prevent the capture of communications that contain foreign language, with a direct English translation. This policy/rule will flag communications which contain a majority of foreign language.
Once these conditions are met, the policy captures the event so that it can be properly translated either by an individual or third-party software. Once the message is properly translated, it can be reviewed to determine the severity of the violation.